shipping & returns
Butterfly offers free standard shipping within Canada on orders over $75. All shipping fees are nonrefundable.
You can also opt to pick up in store/pick up curbside at our Millet, Alberta shop for no charge. If you choose this option we will email to arrange an appointment with you after we receive your purchase.
We offer gift wrapping services! When completing the check out process, you will see the option to opt in for gift wrapping. Should you choose to send your purchase as a gift, select this option in the cart and enter a personalized message if you like. Enter the recipient's address in the shipping address field and choose your preferred shipping option. Then, when completing your payment details, enter your own address in the billing field. Your package will be on its way to your friend, gift wrapped with care!
Return & Exchange Policy
Please note: While COVID-19 remains prevalent we will not be accepting the return or exchange of any merchandise. Should you have any questions about products, please give us a call at 780-382-2060.
In Store Policy:
Butterfly will accept items back in their original condition, clothes unworn and unaltered items with original tags attached and a sales receipt for return within 7 days of purchase for exchange or store credit only. Earrings, beauty and all discounted items are all FINAL SALE. Christmas gifts, accompanied with a gift receipt, may be exchanged for equal or greater value within 7 days after Christmas. A store credit never expires. Butterfly reserves the right to refuse any return that does not meet the aforementioned requirements.*
Butterfly will accept items back from online customers that are not completely satisfied with their purchase for store credit or exchange only. Butterfly will only accept unworn and unaltered items with original tags attached, a sales receipt and Return Authorization (RA) form. (RA must be requested within seven days of receipt of the order).*
Butterfly accepts returns only that have been approved by a staff member. Earrings, beauty and discounted items are all FINAL SALE. Shipping, both original and return, and handling costs are nonrefundable.
How to return an online item:
1. Please email us your request for return at firstname.lastname@example.org. We will issue you a Return Authorization (RA) form and associating RA number. Print this email and include it with your return package. Please note that all requests for RA numbers must be made via e-mail.
2. Returns should be shipped to:
B328 - 4920 50 Street
3. All returns must be pre-paid and insured. We must receive your return within seven days of issuing the Return Authorization number. We recommend that you ship your returned merchandise via insured parcel post, for tracking purposes. In the event that any return packages are lost, stolen, or mishandled, Butterfly cannot take any responsibility for reimbursement or compensation.
4. Once we receive your returned merchandise, you will receive an e-mail notification. Your return request will be processed within five business days following receipt of the package.
Questions regarding our return policy may be addressed by calling us directly at 780-382-2060 or sending an email to email@example.com.Thank you and please don’t hesitate to contact us with any questions,